So you may remember from my post here that I have a missing order from Hi Fi Cosmetics dating back to November. Unfortunately it is still missing and I have yet to receive a refund.
In early February someone contacted me to say that Veronica (the owner) has medical issues and some other people will be helping her run the company and would be in touch soon to sort our my problem. I replied saying I was sorry to hear about the problems but I expected to be compensated for the money I'm out.
Since then there's been no contact from the company. The Hi Fi Artfire page is now closed and says the estimated opening date will be in August. I doubt I will be getting my order or a refund and am very fed up. Hi Fi's products were among my favourite but this customer service is unacceptable. If my emails had all just gone ignored due to Veronica's illness that would be one thing but now I know that the company is aware of the problem I have and has done nothing to try and help.
In other news my Google adsense account has been disabled. I don't know why, they won't tell me. So that's annoying. On the upside it means my blog looks better!
At the moment I'm ok financially but in the future I may have to put in a 'donate' button even though I feel a bit weird about it :(
Showing posts with label Hi Fi cosmetics. Show all posts
Showing posts with label Hi Fi cosmetics. Show all posts
Wednesday, 7 March 2012
Wednesday, 1 February 2012
Hi Fi Cosmetics - MIA or AWOL?
So I mentioned that I was having trouble with an indie company. Unfortunately nothing has been fixed yet and there's nothing I can really do about it. The company in question is Hi Fi cosmetics. I've reviewed them in the past and absolutely love their products and the owner, Veronica, was always really nice and helpful so I'm really saddened to have to write this.
I ordered from the companies artfire page on the 27th of November and paid via echeque which cleared on the 2nd of December. It was during their black friday sale so I made a rather large order coming to about £40 ($60) Since then I've heard nothing. I know that earlier in the year they'd had a big problem keeping up with orders because of a Heartsy deal but that seemed to have calmed down. I expected to have a bit of a wait with the turn around time and then international shipping so, even though I got other Black friday orders in a couple of weeks, I didn't think much about it. But then New years came and went and there was no sign of my order. No shipping confirmation, no apology for delay, nothing. So I sent Veronica an email, just enquiring politely when my order was. No reply. I asked around on some facebook groups and was told by several people that while Hi Fi orders often take a while to arrive they always DO arrive. I also heard that Veronica was pregnant so i thought maybe that was why she hadn't replied to my email and thought I'd give her the benefit of the doubt and wait a while longer.
Since then I've sent two more emails and a message over artfire and have had no reply of any kind. The Hi Fi cosmetics facebook page has been deleted and their twitter hasn't been used since Christmas but the Artfire shop is still up without any kind of announcement about delays etc.
For some reason I thought I'd ordered later than i actually did so when I thought I was coming up to paypals 45 day limit to make a claim I was actually over it :( so now there is nothing I can do to get back my money (and £40 is a lot of money for me) and as I can't get in contact with Veronica I very much doubt I will ever see my order.
So... yeah that sucks! If anyone has any ideas what I could do please say. I can't file a claim with my bank by the way as I can't use the phone and my bank doesn't seem to have email customer service :( I really don't mind long TAT times, I'm in no rush to get my makeup, I just don't want to be ripped off!
The thing is, while of course I am pissed off and want my order or my money back part of me is worried about veronica. When people just disappear from the internet I can't help but think that something bad has happened, especially as the last few tweets from Veronica (from December) say that she's been sick and had
other problems to deal with. So it's really hard to know what's happening. Veronica could be ill or something bad could have happened but there's no way of knowing!
So I'm out £40 and very unhappy. As I said before, if I knew my products were still coming I wouldn't even mind waiting this long but as my emails have remained unanswered and the company has basically disappeared I can only assume that my money has been stolen. And because of this I do not recommend Hi fi Cosmetics. Their products are genuinely great but there's been too many problems with TAT in general and now my order has not been honoured. If you are going to order then please at least wait until Veronica reappears because if you order now then who knows if it will even be acknowledged?
Just a word to indie sellers, if you're ill or have some kind of problem then announce it. Most people are going to be fine to wait for their stuff if they know you're having a hard time, or at least will want to know what's going on. Just disappearing without any explanation is frustrating and suspicious. Perhaps give someone you trust the log in to your facebook account or similar so if any emergency happens they can take care of the business.
Friday, 19 February 2010
A week of Indie Makeup Day 4 - Hi Fi Cosmetics.
http://www.etsy.com/shop/hificosmetics
Hi Fi Cosmetics is run by Veronica, a certified makeup artist who states about her company: 'I specialize in unique, handmade, and highly pigmented mineral cosmetics with lots of sparkle and huge color payoff. I blend all of the colors myself, taking special care to only offer a product that I would use myself. I use these products on my clients, as well as on my own face!!'.
Hi Fi make an incredible amount of products,including powder eyeshadows, powder and gel blushers and bronzers, fine handblended glitters, shimmer gels, glitter gels and, a product that wasn't around when i ordered, lip glazes. Her prices are excellent at $4.99 for a 5 gram jar (filled to the brim with sifters) of eye shadow, paparazzi flash powder (and Veronica states clearly in these product listings that the amount is 3/4 of a teaspoon) and glam rock eye glitzes, $3.99 for a full 10 gram jar of Star glimmer gel, $6.99 for a 10 gram jar of gel blush or bronzer, $6.99 for a 5.9ml tube of lip glaze and $5.99 for a ten gram jar (with sifter) of shimmer dust or blush. She also sells little 3 piece sets for £9.99, including 3 eyeshadows and a 'look card' to help you recreate a look, so that's amazing value.
She also often has other sales, when i ordered she was offering BOGOF on all eyeshadows, paparazzi flash powders and glam rock eye glitzes.
Hi Fi currently sells on Etsy which makes ordering nice and easy. They don't list their ingredients on the website, but they are listed on the actual products and Veronica says you can contact her anytime before purchase for a full ingredient list. I couldn't find anywhere on the site that states whether or not the products are vegan or tested on animals (i must start asking this before i buy, i'm an awful vegetarian!) but have contacted Veronica to ask.
I picked up 4 eye shadows, 1 paparazzi flash powder, 3 glam rock eye glitzes and 1 gel blush. As i said at the time Hi Fi were having an amazing BOGOF sale so i only paid for the 4 shadows and gel blush. My total came to $29.70 including shipping to the UK and took about 3 weeks to arrive.
My order came really well wrapped with all the products bundled tightly together in catergories in zip lock baggies that were then sellotaped shut and then popped in a bubble mailer. Included with my order was my invoice with a short 'thank you' written, 2 business cards and a magnet, 4 eyeshadow samples and a code worth 25% off my next order over $20! :O So incredibly generous! (and no you cannot share my code :P)
So firstly the eyeshadows. The colours i bought are Grinch, (a beautiful glittering green the exact colour of the grinch in the cartoon), Raid the King (a practically neon red coral), Live Large (a bright violet purple with blue shimmers) and In Bloom (a hot pink). The samples i recieved were Champagne toast (a very shimmery gold-champagne colour), Brandy (a shimmery light pink), Chicago (a shimmery bright denimy blue) and Crash around me (a slightly dulled greenish teal).
no flash
flash
Grinch, Raid the King, Live Large, In Bloom, Brandy, Crash Around me, Chicago, Champagne Toast
I think you can probably see for yourself, but these colours are all amazingly bright and vibrant and incredibly true to their colour descriptions. I have not yet tried a look with them so i cannot comment on their blendability or longevity yet, but will tell you soon :) I really like all the colours i recieved free!
The Grinch shadow was from their holiday collection and look how cute the label is! It's really kitsch and reminds me of a cheesey old christmas card, love it!
Next i got a Paparazzi Flash powder, which is basically a beautiful fine glittle dust. I chose the colour was Conspiracy which is a yellowy/greeny chartreuse colour with different coloured shimmers.
I got a gel blush in Amore, which is a beautiful shimmering orangey coral with golden sparks. This stuff is amazing! You only need a tiny bit to get a lovely sheer flush of colour or if you want it more pigmented you can just layer it. It was really flattering on my skin tone and amazingly this stuff acts as a sort of 'stain'. When i washed my hand to get the swatches off the coral flush stayed on but without the gold and a bit less vibrant. The pot came absolutely full to the brim. If anything i'd say it was a bit too full as when i closed the lid a tiny bit of the gel would squidge out from under the rim, but hey i'm not about to complain about getting too much product for my money!
And finally i picked up 3 Glam Rock Eye Glitzes, with are amazing glitter gels. The gel is absolutely saturated with glitter A thin layer gives you a lovely sparkle, or you can put it on thickly for a real jewel encrusted eyelid, though if you do put it on thick it takes a good while to dry so might smudge above your eyes. I picked the colours Pyrotechnic (a holographic orangey bronzey colour), New Age (bluey/greeney glitter) and Elecric (fuschia pink with green and blue glitter)
no flash
.JPG)
flash
New Age, Pyrotechnic, Electric Glam Rock Eye Glitzes, Amore Blush, Conspiracy flash powder.
So would i buy again? Ohhooo yes. I absolutely loved all the products i bought. Honestly i cannot think of a single fault with them! I want to try the new Lip glazes, at least one other gel brush, all of the remaining eye glitzes, a shimmer gel or two and more paparazzi flash powders and eyeshadows. I think these products are amazing and even better considering how inexpensive they were. Veronica was incredibly generous and besides i've got a 25% off coupon :P
Hi Fi Cosmetics is run by Veronica, a certified makeup artist who states about her company: 'I specialize in unique, handmade, and highly pigmented mineral cosmetics with lots of sparkle and huge color payoff. I blend all of the colors myself, taking special care to only offer a product that I would use myself. I use these products on my clients, as well as on my own face!!'.
Hi Fi make an incredible amount of products,including powder eyeshadows, powder and gel blushers and bronzers, fine handblended glitters, shimmer gels, glitter gels and, a product that wasn't around when i ordered, lip glazes. Her prices are excellent at $4.99 for a 5 gram jar (filled to the brim with sifters) of eye shadow, paparazzi flash powder (and Veronica states clearly in these product listings that the amount is 3/4 of a teaspoon) and glam rock eye glitzes, $3.99 for a full 10 gram jar of Star glimmer gel, $6.99 for a 10 gram jar of gel blush or bronzer, $6.99 for a 5.9ml tube of lip glaze and $5.99 for a ten gram jar (with sifter) of shimmer dust or blush. She also sells little 3 piece sets for £9.99, including 3 eyeshadows and a 'look card' to help you recreate a look, so that's amazing value.
She also often has other sales, when i ordered she was offering BOGOF on all eyeshadows, paparazzi flash powders and glam rock eye glitzes.
Hi Fi currently sells on Etsy which makes ordering nice and easy. They don't list their ingredients on the website, but they are listed on the actual products and Veronica says you can contact her anytime before purchase for a full ingredient list. I couldn't find anywhere on the site that states whether or not the products are vegan or tested on animals (i must start asking this before i buy, i'm an awful vegetarian!) but have contacted Veronica to ask.
I picked up 4 eye shadows, 1 paparazzi flash powder, 3 glam rock eye glitzes and 1 gel blush. As i said at the time Hi Fi were having an amazing BOGOF sale so i only paid for the 4 shadows and gel blush. My total came to $29.70 including shipping to the UK and took about 3 weeks to arrive.
My order came really well wrapped with all the products bundled tightly together in catergories in zip lock baggies that were then sellotaped shut and then popped in a bubble mailer. Included with my order was my invoice with a short 'thank you' written, 2 business cards and a magnet, 4 eyeshadow samples and a code worth 25% off my next order over $20! :O So incredibly generous! (and no you cannot share my code :P)
So firstly the eyeshadows. The colours i bought are Grinch, (a beautiful glittering green the exact colour of the grinch in the cartoon), Raid the King (a practically neon red coral), Live Large (a bright violet purple with blue shimmers) and In Bloom (a hot pink). The samples i recieved were Champagne toast (a very shimmery gold-champagne colour), Brandy (a shimmery light pink), Chicago (a shimmery bright denimy blue) and Crash around me (a slightly dulled greenish teal).
no flash
flash
Grinch, Raid the King, Live Large, In Bloom, Brandy, Crash Around me, Chicago, Champagne Toast
I think you can probably see for yourself, but these colours are all amazingly bright and vibrant and incredibly true to their colour descriptions. I have not yet tried a look with them so i cannot comment on their blendability or longevity yet, but will tell you soon :) I really like all the colours i recieved free!
The Grinch shadow was from their holiday collection and look how cute the label is! It's really kitsch and reminds me of a cheesey old christmas card, love it!
Next i got a Paparazzi Flash powder, which is basically a beautiful fine glittle dust. I chose the colour was Conspiracy which is a yellowy/greeny chartreuse colour with different coloured shimmers.
I got a gel blush in Amore, which is a beautiful shimmering orangey coral with golden sparks. This stuff is amazing! You only need a tiny bit to get a lovely sheer flush of colour or if you want it more pigmented you can just layer it. It was really flattering on my skin tone and amazingly this stuff acts as a sort of 'stain'. When i washed my hand to get the swatches off the coral flush stayed on but without the gold and a bit less vibrant. The pot came absolutely full to the brim. If anything i'd say it was a bit too full as when i closed the lid a tiny bit of the gel would squidge out from under the rim, but hey i'm not about to complain about getting too much product for my money!
And finally i picked up 3 Glam Rock Eye Glitzes, with are amazing glitter gels. The gel is absolutely saturated with glitter A thin layer gives you a lovely sparkle, or you can put it on thickly for a real jewel encrusted eyelid, though if you do put it on thick it takes a good while to dry so might smudge above your eyes. I picked the colours Pyrotechnic (a holographic orangey bronzey colour), New Age (bluey/greeney glitter) and Elecric (fuschia pink with green and blue glitter)
no flash
.JPG)
flash
New Age, Pyrotechnic, Electric Glam Rock Eye Glitzes, Amore Blush, Conspiracy flash powder.
So would i buy again? Ohhooo yes. I absolutely loved all the products i bought. Honestly i cannot think of a single fault with them! I want to try the new Lip glazes, at least one other gel brush, all of the remaining eye glitzes, a shimmer gel or two and more paparazzi flash powders and eyeshadows. I think these products are amazing and even better considering how inexpensive they were. Veronica was incredibly generous and besides i've got a 25% off coupon :P
Monday, 8 February 2010
FOTD - pink glitter
This was my look for the Devant gig. The photo is pretty terrible (i swear there is no good lighting in my house!) and i looked a lot more vibrant and bright in real life.
I was wearing:
Barry M lip laquer crayon in no. 4 Party pink (review and swatches of these coming soon)
Illamasqua blush in Nymph
and Hi fi cosmetics Glam Rock eye glitx in Electric
and my regular tinted moisturiser, powder and mascara.
And here is a really awful shot of my outfit. This was the first time i wore it and it's so pretty i wanted to show it.
And yes, i totally need to wear a girdle under this too. Sigh.
I was wearing:
Barry M lip laquer crayon in no. 4 Party pink (review and swatches of these coming soon)
Illamasqua blush in Nymph
and Hi fi cosmetics Glam Rock eye glitx in Electric
and my regular tinted moisturiser, powder and mascara.
And here is a really awful shot of my outfit. This was the first time i wore it and it's so pretty i wanted to show it.
And yes, i totally need to wear a girdle under this too. Sigh.
Wednesday, 3 February 2010
Jellyminx Thinks contest entry number 2 - Snowdrop
This time i based my look around one of my birth months flowers, and one of my personal favourites, snowdrops.
It's sort of an updated version of my mistletoe and wine look from before christmas.
You totally can't tell, because i couldn't get a good picture, but on my lips, over the baby pink pencil, the gloss has an amazing green reflect. Boo.
I am wearing:
face:
NYX liquid foundation in LM01 Pale
Avon loose powder
Illamasqua powder blusher in Nymph
Eyes:
white pencil eyeliner (on waterline and eyebrows)
ELF eye transformer (the green section) as a higlight
Hi Fi eyeshadow in Grinch all over lid
Barry M dazzle dust in the crease
white liquid eyeliner
black mascara
Lips:
Baby Pink Barry M lip pencil
Spell Hologlow gloss in Absinthe
It's sort of an updated version of my mistletoe and wine look from before christmas.
You totally can't tell, because i couldn't get a good picture, but on my lips, over the baby pink pencil, the gloss has an amazing green reflect. Boo.
I am wearing:
face:
NYX liquid foundation in LM01 Pale
Avon loose powder
Illamasqua powder blusher in Nymph
Eyes:
white pencil eyeliner (on waterline and eyebrows)
ELF eye transformer (the green section) as a higlight
Hi Fi eyeshadow in Grinch all over lid
Barry M dazzle dust in the crease
white liquid eyeliner
black mascara
Lips:
Baby Pink Barry M lip pencil
Spell Hologlow gloss in Absinthe
FOTD
Pretty simple, i wanted to try out a new product i got in the mail this morning (review coming soon)
Just black mascara, Barry M lipstick in punky pink and hi fi cosmetics glam rock eye glitz in pyrotechnic.
And as you can see, i bleached my eyebrows! I hated it at first, now i rather like it. It's fun anyway, and temporary and i can pencil them in any colour i want :)
When i decide to go back to normal it's gonna look really really odd :P
Just black mascara, Barry M lipstick in punky pink and hi fi cosmetics glam rock eye glitz in pyrotechnic.
And as you can see, i bleached my eyebrows! I hated it at first, now i rather like it. It's fun anyway, and temporary and i can pencil them in any colour i want :)
When i decide to go back to normal it's gonna look really really odd :P
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