Recently i've been writing up a big big long post focussing on showing evidence (as much as there can be with Xenia deleting everything she can on the net) of Lime Crime's various shady shenanigans (duct taped dress, calling my mum an asshole, shillbidding, fake charity auction, false claims about her products being vegan, attacking competitors like Sugarpill, sexism and stereotyping gay people, repackaging makeup, threatening to sue someone for a bad review etc etc etc) and that's taking a long time because i want to be as concise as possible and... well there's just so much to chronicle! (I'm still trying to be as fair as possible and not post anything just to be bitchy, like the utterly hilarious video to SF Disco she released that is saved on Claire's computer for the lolz) .
But here's a quick update. For a while Limey has been relatively quiet, even allowing some bad reviews (such as Anastasia's fair but negative review) without feeling the need to sue or getting team Candy Future on the case. But now she's back again.
Temptalia, which is one of the biggest beauty blogs i know of, posted a review of Lime Crime lipsticks a few days ago which was really fair in my opinion. Christine who writes Temptalia was aware of the drama and negativity surrounding Lime Crime but refused to even comment on it, instead leaving the review to focus solely on the quality of the lipsticks which she was sent for free. Christine said there were things she did like about the lipsticks such as the packaging and pigmentation and said some colours actually applied very nicely, but overall her review seemed more negative, describing a lot of colours as 'chalky' or 'streaky', the formula was quite drying, the packaging felt cheap and she just felt they were overpriced. She provided lip swatches for all the colours and you could see what she meant, some of the colours looked fine but some looked very patchy and even looked dry. She gave them a C- overall.
Xenia commented on the thread in a way that actually made me feel like she wasn't that bad a person. She just said it was an individual experience and she was sorry that Christine didn't like the lipsticks but other people have loved them and that they had a no-questions asked returns policy (which certainly wasn't the case before, but at least this shows improvement in her customer service). This seemed like a fair and normal reply to criticism from a company and i actually thought it was quite decent of her.
However, it has now come to light that Xenia was not at all happy about this fair review as she wrote this in the latest Candy Future newsletter:
'Finally, we wanted to discuss a less-than-favorable review we received on Temptala.com. The review gave our Candyfuture opaque lipsticks a C- rating... We don't agree! Do you? Here is the link so you can see for yourself: temptalia.com/lime-crime-lipsticks-reviews-photos-swatches
We would like to encourage all of our futurettes who have had good experiences with our company and products to make yourselves heard. Please don't keep your happy opinions to yourself! Feel free to email Christine (Temptalia) at [Her personal email address] and share your positive Lime Crime experiences with her, let her know you disgree with her review, or leave a comment on the article letting everyone know your personal view on our products and company. Please be honest, respectful, and polite!'
So basically not only are Lime Crime asking people to spam the article leaving positive reviews to try and debunk Christine's views of the product, but are actually encouraging people to spam her personal email (she has a temptalia email account which presumably is what is viewable to people on the site, this one must be her personal address so i find it very creepy that Xenia is giving it out like she has the right) telling her she is wrong about a product that she has had for months! This can't be usual business practice can it? Actually asking your fans to harass anyone who leaves a less than favourable review? People had already replied to the article saying they had experienced different things from Christine so did she really need to set the goons on her?
And what good is it going to do? Setting a bunch of fans on Christine telling her that somehow she was mistaken, the lipsticks didn't apply streaky, it isn't at all drying, they don't taste bad, she was somehow fooled by her own senses and really they are the worlds best lipsticks ever!!!!
At least as an afterthought she tells them to be honest, respectful and polite.
But what really disgusts me is the fact that this was once again a two-faced attack. She acted all sweetness and light to Christine, saying she was sorry she had a bad experience and still thanking her for the review, but behind her back she's telling people to gang up and debunk her fair review and send messages to her personal account. It's written as nicely as possible but to me it just sounds like a call to attack Temptalia.
Anyway i hadn't bothered to comment on Temptalia's review up til now as Christine obviously didn't want the drama mentioned on her review and i respected that. However seeing as Xenia is asking people to leave their honest, personal views about the company and it's products maybe i'll just do as she asks.
Also, i HATE her name is Xenia because my best friend is called Xenia too, so when i'm talking to Claire or someone i have to differentiate between the lovely Xenia and the low little lying money hungry Xenia.